Get in Touch
We're here to help. Send us a message and we'll get back to you as soon as possible.
Write to us about
- —Sizing and fit questions — include your measurements
- —Technical advice for a specific route or elevation
- —Press, wholesale and partnership enquiries
- —Order issues not resolvable through your account
- —Feedback that helps us build better gear
Quick Answers
We accept Visa, Mastercard, American Express, PayPal, Apple Pay and Google Pay. All transactions are processed over 256-bit SSL encryption. We never store card details on our servers.
Unused items in original packaging can be returned within 30 days of delivery. After 30 days, items are ineligible for exchange or refund. Returns are processed within 5–10 business days.
A tracking link is emailed the moment your order ships. You can also check real-time status on the Orders page. Orders typically arrive in 3–5 business days; by choosing fast shipping, they arrive within 1–2 business days.
Yes — we ship to 63 countries. Import duties and taxes are the recipient's responsibility and are calculated at checkout where applicable. Free shipping applies on orders over $100 in total.
Every product page includes a detailed fit guide with chest, waist, hip, foot and sleeve measurements. If you're between sizes, we recommend ordering a smaller size. Include your measurements in the form and our team will advise.
All shells use bluesign®-certified fabrics. Insulation is PrimaLoft® Bio — 100% recycled and biodegradable. Packaging is plastic-free. We publish a full supply-chain transparency report every Q1.
No — once an order ships, it's final. Please, before you place an order, check the returns page for the product's return policy and a guide to the refund portal.
Our Guides section features field-tested articles covering gear selection, layering systems and route planning. For personalised advice, use the contact form — include your gear preferences and we'll get back to you.